Question 1

What kind/Brand of shirts do you use?

Accepted Answer

Onesies - I use Carter Brand for White, Rabbit Skin or AlStyle for coloured

Boys/Gender Neutral - I use Gildan (2T - 6T, 5/6-10/12), Fruit of the Loom, Rabbit Skin (12M-18M), Children's Place, Old Navy, or AlStyle (I mainly stock Gildan, others are if my supplier are out of stock)

Girls - I use Old Navy (18m - 5T), Children's Place, or AlStyle (3/4 - 10/12)

Want to see what is in stock? Check out my spread sheet here:
https://docs.google.com/spreadsheets/d/1k0rxOBjzKg3Iy247Q82yQKL2_XrJoNESkdZTzu_Yrz8/edit?usp=sharing
It shows you whats in stock, and when last update, along with which brand.

Question 2

How long does shipping take?

Accepted Answer

Shipping can take upto 10 business days. Weekends are not counted as a business day.

Question 3

How long do custom and personalized orders take?

Accepted Answer

I strive to get custom and personalized orders made and shipped as soon as possible. However, depending on the volume of incoming orders, it can take up to 2 weeks to complete your order.

Question 4

Do you offer combined shipping?

Accepted Answer

Yes, when you purchase more than one item, I will combine shipping and refund any excess charges. On average, we can fit 3 doll outfits in one package for standard shipping.

Question 5

Why is shipping so expensive?

Accepted Answer

Shipping costs are estimated based on Canada Post rates. I always refund any excess shipping charges exceeding $1. If you want shipping adjusted prior to ordering, please send me your postal/zip code and a screenshot of your cart. I will provide you with a quote, and once you confirm via message, I will adjust the listing shipping cost to match the quote and add "Held for (your initial)" to the title. This will only be held for 24 hours.

Question 6

How much does it cost to upgrade to faster shipping?

Accepted Answer

Within Canada, it costs an additional $5 for 3 to 5 business days, depending on your location. For the USA, it costs an additional $13 CAD for 5 business days. I will also require your phone number for customs. If you only want tracking, it costs an additional $10 CAD, and delivery can take 4 to 10 business days.

Kay eLle Handmades

FAQ

Frequently asked questions